ING Panel Hospitals in Malaysia | Medical Card Panel Hospital
ING Panel Hospitals Malaysia
CASHLESS Medical Card Panel Hospitals
Below hospital listing is correct at the time of publishing. There are some specialists (doctors) within the appointed panel hospitals for ING Medical Plan policies who have no working relationship with ING whom we termed as non-panel doctors. It is important to note that the company will not provide Financial Guarantee (cashless facility) as security for payment of any hospital charges incurred for treatment by non-panel doctors. Customers who choose to be treated by a non-panel doctor will have to pay all charges in full and submit original bills and satisfactory proof to us for consideration of reimbursement claim of eligible expenses incurred.
UPDATED APPOINTED HOSPITAL
With effect from 1/12/2009
SriKota Specialist Medical Centre
Jalan Mohet 41000 Klang Tel no. : 03-3373 3636 Fax no. : 03-3373 6888
With effect from 1/12/2009
Pantai Hospital Batu Pahat
95, Jalan Bintang Satu 1, Taman Koperasi Bahagia, 83000 Batu Pahat Tel no. : 07-4338811 Fax no. : 07-4331881
With effect from 8/1/2010
Hospital Pakar Perdana
Lot PT 37 & 600, Seksyen 14, Jalan Bayam, 15200 Kota Bahru Kelantan , Tel no.: 09-7458000 , Fax no.: 09-7472877
Please note:-
a) Hospitals marked with **’s require a deposit for admission. The deposit is refundable upon discharge of patient. This list was last updated on Wednesday, December 31, 2008.
| Wilayah Persekutuan Kuala Lumpur | ||
| Damai Service Hospital115-119, Jalan Ipoh 51200 Kuala Lumpur Tel:+603-4043 4900 Fax:+603-4043 5399 |
Gleneagles Intan Medical Centre+282 & 286 Jalan Ampang 50450 Kuala Lumpur Tel:+603-42571300 Fax:+603-42579233 |
Hospital Pantai Indah Sdn Bhd Jalan Perubatan 1 Pandan Indah 55100 Kuala Lumpur Tel:+603 - 42892828 Fax:+603-42967406 |
Pantai Medical Centre **8, Jalan Bukit Pantai 59100 Kuala Lumpur Tel:+603-22825077 Fax:+603-22821557 |
Pusat Pakar Tawakal **194A-208A, Jalan Pahang, Setapak 53000 Kuala Lumpur Tel:+603-4023 3599 / 4023 7899 Fax:+603-4022 8063 |
Pusat Perubatan Pantai Cheras1 Jln 1/96A Taman Cheras Makmur 56100 KUALA LUMPUR Tel:+603-91322022 Fax:+603-91320732 |
| Sentosa Medical Centre36, Jalan Chemur,Kompleks Damai 50400 Kuala Lumpur Tel:+603-4043 7166 Fax:+603-4043 7761 |
Tung Shin Hospital +No. 102, Jalan Pudu 55100 Kuala Lumpur Tel:+603-2072 1655 Fax:+603-2070 0345 |
|
| Selangor | ||
Ampang Puteri **No. 1, Jalan Mamanda 9 Taman Dato Ahmad Razali 68000 Ampang Tel:+603-4270 2500 Fax:+603-4270 1712 |
Arunamari Specialist Medical Centre168, Jalan Batu Unjur 1, Bayu Perdana 41200 Klang Tel:+603-3324 3288Fax:+603-3324 3228 |
Assunta Hospital +Jalan Templer 46990 Petaling Jaya Tel:+603-7782 3433 Fax:+603-7781 4933 |
| Columbia Asia Medical Centre, PuchongNo. 1, Lebuh Puteri Bandar Puteri 47100 Puchong Tel:+603-80648688 Fax:+603-80648788 |
Damansara Specialist Hospital **119, Jalan 20/10 Damansara Utama 47400 Petaling Jaya Tel:+603-7722 2692 Fax:+603-7722 2617 |
Darul Ehsan Medical CentreNo. 32 & 34,Jalan Tengku Ampuan, Zabedah D/9D ,Seksyen 9,40100 Shah AlamTel:+603-5880 8868 Fax:+603-5880 4594 |
| Kajang Specialist Hospital Sdn BhdJalan Cheras Kajang 43000 Selangor Darul Ehsan Tel:+603-87692999 Fax:+603-87692808 |
Pantai Klang Specialist Medical Centre Sdn Bhd42 Persiaran Raja Muda Musa 41100 Klang Tel:+603-33725222 Fax:+603-33715705 |
Pusat Pakar Mata Centre For SightNo.1-1 Jalan SS23/15 Taman Sea 47400 Petaling Jaya |
Selangor Specialist Hospital Sdn Bhd **Lot 1, Jalan Singa 20/1, Section 20 40300 Shah Alam Tel:+603-5543 1111 Fax:+603-5540 3373 |
Sentosa Specialist Hospital(formerly known as Kamuning Medical Center) No 27-29 Lorong Temenggung 15A Off Jalan Sg Jati 41200 Klang Tel:+603- 51619232 / 51619252 Fax:+603- 51619280 |
Sime Darby Medical Centre Subang Jaya **(formerly known as Subang Jaya Medical Centre) 1 Jalan SS12/1A, 47500 Subang Jaya Tel:+603-5634 1212 Fax:+603-5630 6985 |
| Sime Darby Specialist Centre Megah(formerly known as Megah Medical Specialists) 79 Jalan SS23/15 Taman Sea 47400 Petaling Jaya Tel:+603-7803 1212 Fax:+603-7803 8090 |
Sunway Medical Centre +5, Jalan Lagoon Selatan Bandar Sunway 46150 Selangor Darul Ehsan Tel:+603-74919191 Fax:+603-74918181 |
|
| Sarawak | ||
Columbia Asia Medical Centre Miri **Lot 1035-1039, Jalan Bulan Sabit C.D.T. 15598009 Miri Tel:+6085-428 621 Fax:+6085-425 677 |
Kuching Specialist Hospital **Lot 10420, Block 11 Tabuan Stutong Commercial Centre Jalan Setia Raja 93350 Kuching Tel:+6082-365777 Fax:+6082-364666 |
Normah Medical CentreLot 937, Section 30 KTLD Jalan Tun Datuk Patinggi Hj Abdul Rahman Yaakob, Petra Jaya 93050 Kuching Tel:+6082-440 055 Fax:+6082-442 600 |
| Rejang Medical CentreLot 70 Pusat Pedada Jalan Pedada 96000 Sibu, Sarawak Tel:+6084-330733 Fax:+6084-327342 |
Timberland Medical CentreLot 5164-5165, Block 16 KCLD 2 1/2 Mile Jalan Rock 93250 Kuching |
|
| Sabah | ||
| Sabah Medical Centre Sdn BhdLorong Bersatu, Off Jalan Damai Luyang Kota Kinabalu 88300 Kota Kinabalu Tel:+6088-322 098 |
||
| Perak | ||
| Apollo Medical Centre271 Jalan Taming Sari 34000 Taiping Tel:+605-8056000 Fax:+605-8076000 |
Hospital Fatimah +1, Leboh Chew Peng Loon Jalan Dato?Lau Pak Khuan 31400 Ipoh Tel:+605-545 5713/ 5777 Fax:+605-547 7050 |
Hospital Pantai Puteri Ipoh **126 Jalan Tambun 31400 Ipoh Tel:+605-548 4333 Fax:+605-545 1163 |
Ipoh Specialist Hospital Sdn Bhd **26 Jalan Raja Dihilir 30350 Ipoh Tel:+605-240 8777 Fax:+605-254 1388 |
Kinta Medical CentreNo. 20 Jalan Chung Thye Pin 30250 Ipoh Tel:+605-254 2125 Fax:+605-254 3264 |
Perak Community Specialist Hospital277 Jalan Kampar 30250 Ipoh Tel:+605- 2545594 / 2548918 Fax:+605- 2554288 |
| Taiping Medical CentreNo. 45-49 Jalan Medan Taiping 2 Medan Taiping 34000 Taiping Tel:+605-807 1971Fax:+605-806 3713 |
||
| Penang | ||
Bagan Specialist Centre **Jalan Bagan 1 13400 Butterworth Tel:+604-3322800 Fax:+604-3334412 |
Gleneagles Medical Centre **No. 1, Jalan Pangkor 10050 Pulau Pinang Tel:+604-227 6111 Fax:+604- 226 2944 |
Hospital Lam Wah Ee **141 Jalan Tan Sri Teh Ewe Lim 11600 Penang Tel:+604-657 1888 Fax:+604-657 0940 |
| Hospital Pantai Mutiara Penang82 Jalan Tengah Bayan Baru 11900 Pulau Pinang Tel:+604-6433888 Fax:+604-6396558 |
Island Hospital308, Macalister Road 10450 Pulau Pinang Tel:+604-2288222 Fax:+604-2268517 |
Loh Guan Lye Specialist Centre +19 & 21, Logan Road 10400 Pulau Pinang Tel:+604-228 8501 Fax:+604-229 0287 |
Medicare Specialist Centre **565 Jalan Sungai Rambai 14000 Bukit Mertajam Tel:+604-538 7577 Fax:+604-538 7620 |
Penang Adventist Hospital **465 Jalan Burma 10350 Pulau Pinang Tel:+604-222 7200 Fax:+604-227 8512 |
Tanjung Medical Centre473, Jalan Burma 10350 Pulau Pinang Tel:+604-2262323 Fax:+604-2299008 |
| Pahang | ||
| Kuantan Medical Centre Sdn BhdNo. 1 Jalan Tun Ismail 925000 Kuantan Tel:+609-514 2828 Fax:+609-514 7688 |
Kuantan Specialist Hospital **No. 51 Jalan Alor Akar Taman Kuantan 25250 Kuantan Tel:+609-567 8588 Fax:+609-567 8098 |
|
| Negeri Sembilan | ||
Hospital Columbia Seremban **No. 292 Jalan Haruan 2 Oakland Commercial Park Seremban Tel:+606-601 1988 Fax:+606-601 1848 |
NS Chinese Maternity HospitalJalan Tun Dr Ismail 70200 Seremban Tel:+606-7622104,06-7620617,06-7630410 Fax:+606-7630105, 06-7630407 |
Seremban Specialist HospitalLot 6219 & 6220, Jalan Toman 1 Kemayan Square 70200 Seremban Tel:+606-7677800 Fax:+606-7675900 |
| Melaka | ||
Hospital Pantai Ayer Keroh **No. 2418-1, KM8 Lebuh Air Keroh 75450 Melaka Tel:+606-231 9999 Fax:+606-231 3299 |
Mahkota Medical Centre, Malacca +No. 3 Mahkota Melaka Jalan Merdeka 75000 Melaka Tel:+606-281 3333 Fax:+606-281 0560 |
Putra Specialist Hospital (Melaka) Sdn Bhd169 Jalan Bendahara 75100 Melaka Tel:+606-283 5888 Fax:+606-281 0518 |
| Kelantan | ||
| Kota Bharu Specialist Cent.PT. 179- 184, Jln Sultan Yahya Petra, Lundang 15200 Kota Bahru Tel:+609-7433399 , 09-7439999 Fax:+609-7433800 |
||
| Kedah | ||
Hospital Pantai Utara Sungai Petani **(formerly known as Strand Hospital & Retirement Home) 1 Persiaran Cempaka Bandar Amanjaya 08000 Sungei Petani Tel:+604-442 8888 Fax:+604-442 6805 |
Kedah Medical Centre175, Jalan Pumpong Mukim Alor Merah 05250 Alor Setar Tel:+604-730 8878 Fax:+604-733 2869 |
Metro Specialists **A7-A9, Jalan Kampung Baru 08000 Sungai Petani Tel:+604-423 8888 Fax:+604-423 8888 |
| Putra Medical CentreJalan Sekerat Off Jalan Putra 05100 Alor Setar Tel:+604-7342888 Fax:+604- 7348882 |
||
| Johor | ||
| Hospital PenawarNO. 17 (A-D) & 18 (A-D) Pusat Perniagaan 81700 Pasir Gudang Tel:+607-252 1800 Fax:+607-251 8199 |
Johor Specialist Hospital **39B Jalan Abdul Samad 80100 Johor Bahru Tel:+607-2253000 Fax:+607-224 8213 |
Kempas Medical CentreLot PTD 7522 Jalan Kempas Baru 81200 Johor Bahru Tel:+607-2368999 Fax:+607-2368222 |
Medical Specialist Center +Wisma Maria Jln Ngee heng 80100 Johor Bahru Tel:+607-224 3888 Fax:+607-223 6785 |
Pusat Pakar Kluang Utama S/BNo 1, Susur 1 Jalan Besar 86000 Kluang Tel:+607-7718999 Fax:+607-7728999 |
Puteri Specialist Hospital **33 Jln Tun Abdul Razak ( susur 5 ) 80000 Johor Bahru Tel:+607-223 3377 Fax:+607-223 8833 |
| Putra Specialist Hospital (Batu Pahat) Sdn BhdNo. 1, Jalan Peserai 83000 Batu Pahat Tel:+607-413 3333 Fax:+607-413 7333 |
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ING Insurance Malaysia Admission Enquiries DATALINK
ING Insurance Malaysia Admission Enquiries DATALINK
Within Malaysia
Tel. +603 2296 3188
Fax. +603 2094 5766
Fax. +603 2094 6532
International +603 2166 5421
Mobile Service +6012 233 8369
Questions & Answers
Q. Why should i wait during admission even i have cashless medical card?
A. is because our data centre need to wait until received the medical report from
admission doctor then only able to process the guaranteed letter.
Q. Whats the point to using ING Medical card to sweep on credit card
merchant?
A. It can be fasten the approval and check validity on the medical insurance
coverage.
Q. If i using others medical insurance card to admit, can i enjoy
Sweep card system?
A. NO. Only apply to ING Cashless Medical Card.
Q. If my company have ING Employee Benefits or ING SMI plan,
how do i admit?
A. Contact your Human Resources Dept, get a guaranteed letter from
+603 2719 7818.
Q. How can i fasten the approval when i DISCHARGED from the hospital?
A. Ensure your Dr. had done the final medical report & bill then fax to
+603 2094 6532
Q. If my questions other then above, what should i do?
A. Call or Text to +6012 207 5570
Questions & Answer Regarding ING Medical Insurance- Part 1
FAQ on Medical Insurance / Health Insurance Plan
Q. What is your latest Medical/Health plan selling in the market??
A. ING Mediplus. It is compliant with Bank Negara JPI/GP116 Guidelines on Medical and Health Insurance Business (Revised) issued in August 2005.
Q. Can I still purchase the old medical plan?
A. No, as the old medical plan has been withdrawn and has been replaced with ING Mediplus.
Q. What are the annual limits for the Medical plans?
A. AHM / IHP / IMP (Non-Cashless) offers a choice of four (4) types of plan
Plan 1 covers up to Annual Limit of RM35,000
Plan 2 covers up to Annual Limit of RM70,000
Plan 3 covers up to Annual Limit of RM105,000
Plan 4 covers up to Annual Limit of RM140,000
Attained Age Group Revised Annual Limits
Plan 1 Plan 2 Plan 3 Plan 4
0 - 5 35k 70k 105k 140k
6 - 15 35k 70k 105k 140k
16 - 21 35k 70k 105k 140k
22 - 29 30k 60k 105k 140k
30 - 39 30k 60k 105k 140k
40 - 49 30k 60k 105k 140k
50 - 54 30k 60k 105k 140k
55 - 59 30k 60k 105k 140k
60 - 64 30k 60k 105k 140k
65 - 69 30k 60k 105k 140k
Important Notes:-
a. If higher annual limit is given earlier, it will not decrease the annual limit when the age falls under the non-impacted group later.
b. To quote the annual limit for the impacted plans based on the entry age
IMP II offers a choice of four (4) types of plan
Plan 1 covers up to Annual Limit of RM35,000
Plan 2 covers up to Annual Limit of RM70,000
Plan 3 covers up to Annual Limit of RM105,000
Plan 4 covers up to Annual Limit of RM140,000
Important Notes: -
a. If higher annual limit is given earlier, it will not decrease the annual limit when the age falls under the non-impacted group later.
b. To quote the annual limit for the impacted plans based on the entry age
IMPlus offers a choice of three (3) types of plan
Plan 1 covers up to Annual Limit of RM50,000
Plan 2 covers up to Annual Limit of RM100,000
Plan 3 covers up to Annual Limit of RM150,000
Important Notes :- Since this policy is a standalone medical plan it doesn’t require to purchase RM5000 Term@70)
Q. What is the difference between the cashless and non-cashless options?
A. There is no difference for the plan benefits except for the cashless facility i.e. ING Medical Card where authorized hospital bills are settled upon discharge. For non-cashless, you pay first and submit your claim to ING for reimbursement. The premium rates for non-cashless option are lower than the cashless option.
Q. What the differences between ING Medical Plan (IMP and IMP II) and the ING Health Plan (IHP)?
A. Total bill under ING Health Plan (IHP) is covered or reimbursed as per amount charged while ING Medical Plan customers need to pay RM50 out of the total bill. No changes in the coverage
Q. What are the differences between the IMP II and IMPlus?
A.
Feature & Benefit IMPlus IMP II
Room & Board Plan 1: 120 Plan 1: 100
ICU Plan 2: 180 Plan 2: 150
Plan 3: 260 Plan 3: 200
ICU: 300 Plan 4: 250
ICU: 250
Annual/Lifetime Limit Plan 1: 50K / 150K Plan 1: 35K / 105K
Plan 2: 100K / 300K Plan 2: 70K / 210K
Plan 3: 150K / 450K Plan 3: 105K / 315K
Plan 4: 140K / 420K
Government Hospital Govt. Daily Cash Hospital Cash
Allowance/ Hospital Allowance: RM50 Allowance: RM100 – RM500 (Lump-sum)
Cash Benefit
Specific Illnesses Waiting Period: 120 days
New Specific Illness:
Vertebro-spinal disorders and knee conditions
Removal of gastric or
duodenal ulcer Waiting Period: 12 months
Exclusions No major changes
Standalone Yes Rider
Not required to purchase Term Must attach with 5K Term @70
Premium Rates Different Rates for Male and Female Unisex
Q. Can I convert my policy from IMP11 to IMPlus or vice versa?
A. Conversion is not allowed.
Q. Why is the new hospital plan has a deductible feature where customer needs to pay certain amount of the medical bill?
A. This plan is in line with LIAM’s requirement to apply co-insurance and/or deductibles on all new Hospital & Surgical (H&S) insurance policies issued on and after 1st October 2003. Conjunction to act to the guideline, as of 15/1/2004, all IMP and IMP II plan will have self-insured deductible. AHM and IHP benefit will remain the same with no self-insured deductible. A deductible amount of RM50 is payable by the policyholder. This deduction is applicable per hospital admission / outpatient surgery and the same amount will apply for plans 1, 2, 3, or 4
Q. Instead of paying the RM50 upon discharged from the hospital or deducted during reimbursement, can I request to deduct the RM50 from the balance of my coverage?
A. No
Q. If I were to admit into a government hospital and by total bill is below RM100, will I still need to bear RM50 for the total bill or will I get reimburse in full?
A. Yes, the RM50 will still be deducted from the total bill.
Q. Upon claim, how will the RM50 being deducted?
A. For Cashless admission, the customer needs to pay RM50 upon discharged from the hospital. This is on top of any excess amount resulting from non-payable items reflected in the GL (Statement Of Approved Claim) under “Amount Not Approved” generated by Medilink.
For Non-Cashless, ING will reimburse the balance of the amount after deducting the RM50 from the total bill.
Q. Is this deductible feature applies for every admission or per disability?
A. Applies for all admission and day care surgery.
Q. Beside from the RM50 customer need to pay, is there any other charges the customer may need to bear?
A. No other charges except for any excess amount resulting from non-payable items reflected in the GL (Statement of Approved Claim) under “Amount Not Approved” generated by Medilink
Q. Is the amount deductible applies for both Cashless and Non-Cashless plans?
A. Yes applies for both Cashless and Non-Cashless plans
Q. What are the coverage provided within the 30 days?
A. Coverage provided within 30 days are:
Accidental Injury
Disease, illness disclosed in the proposal at time of application.
Acute condition at the discretion of the claims personnel
Example:
Dengue Fever
Food Poisoning/ Acute Gastro Entritis
Acute Appendicitis
Acute Gastroenteritis
Insect Bite
JE / Viral Infection - Example: Coxsackie
HFM Disease
Typhoid Fever / Dysentry (Intestine Infection)
Note: If the illness is disclosed but underwriter decided that the illness must be exclude from coverage then a special endorsement must be attachment to that effect
Q. Why am I no longer entitled for in-hospitalization visitation program?
A. The hospital visitation program was an initial promotional move when we first launched the health plan with the cashless facility and the company has decided to cease the visitation program effective March 1, 2003. However, for policyholder carrying Cashless Plan under Plan 3 & 4, you are still entitled for Get Well Gift program.
Q. Who is entitled for Get Well Gift Program?
A. All Cashless policyholder with plan 3 or 4 are entitled to Get Well Gift Program if the life insured admitted to the hospital.
Q. How can agents collect the Get Well Gift for their customers?
A. Below are the following procedures that apply with regard to the collection of the gift from any of ING main branches nationwide:-
After the policyholder is discharged, Citibank will forward the cash benefits cheque for agent to deliver to the customer. Together with the cheque is an attachment marked, “Please collect your get well gift from the branch” for agent to claim the gift.
Please collect the gift from any of our main branches within 1 month from the date of receipt of the cash benefits cheque failing which the gift offer shall lapse
You should be able to collect your gift within 3 working days upon presentation of the cash benefit slip. However, if the quantity to be collected is large or the gift is not in stock, please allow 3 weeks for stocks to be made available.
Agent will need to deliver the gift item to the policyholder and return the acknowledgement of receipt to the branch within 14 days of the delivery date.
Q. Who is Datalink?
A. MediLink is our systems and network provider for the automation of cashless facility in the hospitals.
Q. Who is Asia Assistance?
A. Asia Assistance is our service provider for the International Medical Assistance program. They also facilitate cashless admission to non-panel hospitals.